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It specializes in crafting and refining in-app product copy to ensure clear, inclusive, and effective communication that aligns with ServiceTitan’s brand voice and principles. With expertise in creating content for diverse touchpoints, Hermes ensures a seamless and user-friendly experience. It also evaluates content performance to drive continuous improvement and deliver actionable, user-centric solutions.

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Overview

Hermes GPT is intended to be used when developing or refining content for UI elements. The goal of Hermes GPT is to ensure cohesive, user-focused communication, reduce friction in the user experience, and continuously improve content effectiveness through data-driven insights.

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Best Practices

1. Review Internal documentation on Company-specific Guidance and Examples.
  • To see ServiceTitan specific examples and more information, review the cheat sheet here. Below is a summary of that document.
2. Ensure Alignment with Guidelines
  • Always add the relevant phrase at the end of your request to avoid GPT hallucinations. This helps the AI provide responses that are consistent with company policies and standards.
3. Separate Capitalization Rule Queries
  • When you need specific capitalization rules, ask for them separately. This helps ensure clarity and prevents any misunderstanding or errors in the generated content.
4. Provide Maximum Context
  • Always provide as much context as possible in your requests. Detailed context helps the AI generate more accurate and relevant content.

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Additional Tips

  • Be specific: Instead of asking for a general “sentence,” specify the topic, audience, tone, and length.
  • Iterate and refine: If the first response isn’t perfect, use follow-up questions to refine the output.
  • Review and edit: Always review the AI-generated content for accuracy and alignment with company guidelines before finalizing.
By following these steps and tips, you can effectively use Hermes GPT to produce high-quality, relevant content that aligns with ServiceTitan guidelines and principles.

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Getting Started with Hermes

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Use Hermes in a Project

You can access and use Hermes GPT here.

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Review Examples and ST-specific Tips

Review best practices and examples, specific to ServiceTitan here.

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Need Access?

You need to be a member of the relevant ServiceTitan ChatGPT group to access Hermes, to get access:
  1. Open the Hermes GPT Access spreadsheet
  2. Add the following information to the spreadsheet:
    • Request date
    • Your name
    • Urgency level
    • Duration needed (how long you’ll need access)
  3. Once submitted, you’ll receive an email invite. Accept the invitation when it arrives.
  4. Be sure you are labeling your tickets accordingly, see guidance here.
Last modified on January 23, 2026